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The ‘AOK Ident’ app: your secure access to digital health services


Usernames, PINs, passwords – ideally, all our login details are different. And, as a result, difficult to remember. The ‘AOK Ident’ app provides a solution to this problem, at least within the healthcare sector: once set up, you can log in easily and securely to services such as the electronic patient record (ePA) – and, in future, to ‘Meine AOK’ both on the web and via the app. This makes the ‘AOK Ident’ app the central key to your digital AOK services.

What is the ‘AOK Ident’ app?

The ‘AOK Ident’ app is your digital identification app for the healthcare sector. It allows you to create and manage your HealthID – your personal digital identity, which you use to authenticate yourself when accessing electronic healthcare applications such as the electronic patient record (ePA).

Put simply: the GesundheitsID is your digital ID, and the ‘AOK Ident’ app is the application where this ID is stored and which you use to access it. You’ll need a smartphone to do this.

How do I set up the ‘AOK Ident’ app?

Laden Sie sich die "AOK Ident"-App herunter. Im Anschluss werden Sie durch den Registrierungsprozess geleitet. Dafür benötigen Sie Ihre eGK und eine Mailadresse. Nach Abschluss der Registrierung werden Sie zur Identitätsprüfung aufgefordert.

Identity verification – an overview of your options

Online with an identity card (from August 2021) or passport

  • Have your German identity card (issued from August 2021), passport or residence permit to hand
  • Download the free “NectWallet” app
  • Start the verification process and switch back to the “AOK Ident” app

Online with ID card PIN or eGK PIN

  • Have your ID card, residence permit or electronic health card (eGK) to hand
  • Enter your PIN
  • Confirm your identity straight away

At a post office

  • Retrieve your POSTIDENT voucher by email
  • Visit a post office
  • Show your ID card or passport
  • Have your identity verified on the spot

In future, this option will also be available:

At your AOK

  • Book an appointment
  • Bring your ID card or passport
  • Have your identity verified on the spot

How do I create and use the Health ID?

Ihre GesundheitsID erstellen und verwalten Sie direkt in der „AOK Ident“-App – nach der einmaligen Identifizierung (siehe Infokasten) ist sie sofort einsatzbereit. Die Nutzung ist freiwillig.

Die App selbst ist zusätzlich geschützt: Jede Nutzung muss freigegeben werden, zum Beispiel per Fingerabdruck, Face-ID oder Passwort. In bestimmten Abständen bestätigen Sie Ihre Identität außerdem erneut – mit Ihrem Online-Personalausweis oder Ihrer elektronischen Gesundheitskarte und der dazugehörigen PIN. So bleibt sichergestellt, dass nur Sie selbst Ihre GesundheitsID verwenden.

How is my data protected?

The security of your data is of the utmost importance. To prevent unauthorised access to your sensitive data, we use what is known as two-factor authentication (2FA for short). This means that, instead of simply logging in with a password, you need a second form of verification to prove that you really are who you say you are. With the “AOK Ident” app, this involves having your smartphone with the app installed and providing personal authorisation – for example, via fingerprint, Face ID or a password. A stolen password alone is therefore of no use to criminals.

Your data is stored in encrypted form in a data centre in Germany and processed in accordance with European data protection regulations.